Effective communication is fundamental in healthcare, ensuring efficiency, optimising workflow and enabling patients to make informed decisions about their care1. Clear and structured communication minimises misunderstandings, supports shared decision-making and enhances patient outcomes and satisfaction2. Effective communication aligns with the five key principles of communication – clarity, correctness, conciseness, completeness, and cohesiveness – which contribute to delivering patient-centred care (PCC)3. Despite these principles, the way healthcare professionals (HCPs) phrase questions can significantly influence patient responses and decision-making4.
National data supports this need for improvement. According to the NHS National Cancer Patient Experience Survey (NCPES)5, 16% of patients reported not being as involved in decisions about their care and treatment as they would have liked. Additionally, only 73% of patients reported receiving clear answers when asking questions about their care, and more than one in five...
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